Strategic evaluation and choice

  • Capability mapping and strategic choice
  • Team retreat support
  • Developing Action Plans
  • KPI development and balanced scorecard design

Rent roll growth

  • Mystery shopping of agency and competitors
  • Customer surveys
  • 5 channels of growth strategies and growth targets
  • Pipeline management
  • Growth incentive design

Financial performance

  • Profitability review and benchmarking
  • Missing revenue reporting and advice
  • Profit drivers and maximization

High performance team

  • Team cultural review and assessment
  • Team skills assessment
  • Team design and growth planning
  • Recruitment, induction and performance review processes

Service excellence

  • Client and former client surveying
  • Point of difference evaluation
  • Service benchmarking

Procedural & systems review

  • Portfolio and team review and assessment
  • Team culture and meeting effectiveness
  • System utilisation analysis and recommendations

Business risk management

  • Risk register development
  • Risk strategies
  • Agency stress testing