A good property manager should always seek to understand how he or she identifies conflict. Ask yourself questions such as: How do I identify conflict? How do I know who is at fault? What should I do to eliminate conflict?

Before you can begin getting the relationship back on track, you need everyone involved to calm down and re-focus. Do not get involved in debate or let emotions take control. Learn how to get the facts behind the issue, not conjecture and emotions, better still learn how to avoid conflict as often as possible.

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Have you ever been stuck for words? Said the wrong thing? Put your foot in your mouth? Wished for a different response???

In this interactive training session, we will look at dealing with many difficult and often confronting situations that occur on a regular basis in property management and what to say to increase the likelihood of the desired outcome.

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