Have you ever been stuck for words? Said the wrong thing? Put your foot in your mouth? Wished for a different response???

In this interactive training session, we will look at dealing with many difficult and often confronting situations that occur on a regular basis in property management and what to say to increase the likelihood of the desired outcome.

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• Why so many property management business grow quickly at first and then plateau with no significant further growth, and how to avoid this happening to you

• Unique remuneration structures that can be put in place to achieve optimum growth and world class customer service

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This interactive practical fresh workshop has been designed and written specifically for administrators, office managers and licensees and is a must attend Real Estate Excellence Education event for all office managers, administrators and licensees.

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It has been another considerable year for the Real Estate industry. 2010 will end the way it began; with another significant legislative change that will impact both sales and property management.

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