You only get one chance to make a first impression….so you’d better make it BRILLIANT!

We often recruit the youngest, cheapest and least experienced person to manage our front desk and then wonder why our clients are often left waiting…and waiting. We recognize that the role of a receptionist, often referred to as a “Front Desk Manager” or “Director of First Impressions” is one of the most important roles in the company.

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The new tenancy tribunal has brought many significant changes and continues to grow and evolve. This interactive practical workshop will focus on what we have all learnt during the first year, and how QCAT is changing our industry and the face of property management. The workshop will also discuss some of the many QCAT appeals that have been made, plus some of the published decisions including the case a Gold Coast property manager won over $10000 for the lessor!

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A step by step process that will help you achieve your goals and how to increase the bottom line , this presentation is for any BDOs , senior property managers , prinicpals and any one who is interested in growth and profit  – a work book is provided.

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Do not miss this afternoon tea information event that will inform you of all that you and your business needs to know about the new pool safety and fencing laws plus provide for best practice discussions. There will also be an update on the Property Agents Act 2010 (which will replace the Property Agents and Motor Dealers Act 2000 in the near future) plus a discussion about the RTA review of the 2 months without grounds provision.

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