I apologise in advance if this sounds like a rant and if admin could move the discussion if I have put it in the wrong place.

Acting as an agent in NSW we have the Business, Stock and Station Act and Residential Tenancies Act etc that we must legally follow.

Are there such acts or laws for those operating a guest house in Victoria?

I was on holiday there last week and checked in to a “Guest House”. My girlfriend was not comfortable staying there so we left and stayed with some nearby relatives. I had no problems paying the full booking but we then get home yesterday to find that they had charged my partners credit card $31 because we had taken the copy of the Terms and Conditions supplied in the room, assuming it was the guest copy. $31 for 6 pieces of paper.

I have been advised by NSW Fair Trading that under Australian Consumer Law that this is illegal. Would I be wrong in saying that Consumer Affairs Victoria is guided by the same laws?

Can anyone here maybe point me in the right direction for information if I have to start building a case for VCAT. Im not particularly worried about the money, it’s the principal of it. The woman had the wrong attitude right from the start.