All of our staff have their own email.

EG: clint@theopoulos.com From this I receive direct contact and internet enquiries for my portfolio. Likewise for the other twe PM’s This is also on our business card and given to tenants, clients, etc.

We have a general office email (info@) that handles most general traffic

When owners receive statements it is sent from propertymanagement@

Russell, don’t you find it super confusing that multiple people recieve the same email? I know that I would!

We each have our own email addresses in our name. Enquiries, maintenance etc go directly to the person who manages that property.

I do know what you mean about staff changing, but in a good office, staff retention shouldn’t be a concern & if staff do change, ensure that every client is aware of this change & that the new staff member recieves the old staff members emails. I feel like it would be less personal to have an address such as PM1 etc & you want staff members to be accountable & responsible in their roles.

Hey Russell,

Sounds like things are going well.

I would suggest personal email addresses as we are in a person to person business. The only thing is that you own the email addresses on your domain. If you do have staff changes then redirect the old staff members email to the new staff members email address as Melanie mentioned. One thing i would do is ask your email provider if the have legal hold. This means even if a stafff member deletes all the old emails over a period of time then the administrator can retreive all emails from day 1 of the email account being created. This is for both sent and received emails.

thanks for the responce 

Hi Jason

i have the above set up so i can gain access to email if they get deleted.

i noticed that all of Rental Express staff have ther own email address.

just wanted to see what other people are doing. i am gaining a lot of takeover properties at the moment from agencies that are either selling or going under and am noticing that they all have PM1 as there email address.

congrats on buying Run Property 

I’ve been watching this one with interest. I guess a lot of the determinations will be based on the style of office systems involved. I like Melanie’s idea to keep it simple, and perhaps I’m a tad ‘old school’. We do not have our staff with their own E-mails, partly due to previous problems with leavers etc. as mentioned. And partly due to the controls I require. We only have one E-mail address for all incoming mail rentman@therentalman.com.au, the same as we have one mailing address for snail mail. All incoming mail is accessed at Administration like any other mail addressed to our business, and E-mails distributed for action as required. However, all staff can go online with the relative E-mail and respond with their own footer at signature point.

In this way, it’s always our incoming mail, and people can come and go with no disruption at all. Also, I can at any time (and I do) view and guide responses or action as necessary to maintain our standards in service. I am not of the view that a hands off approach with regard to this can work, and I continue to receive new business from disgruntled owners who have lost sight of their ‘manager’ due to the manager’s inability in one way or another. As far as I can tell in most cases the owner of the business has no idea of the failures, or if they do, don’t seem to care..

Just my two bobs worth..