Conflict Management/Communication

Presented by Amy Sanderson 

A good property manager should always seek to understand how he or she identifies conflict. Ask yourself questions such as: How do I identify conflict? How do I know who is at fault? What should I do to eliminate conflict?

Before you can begin getting the relationship back on track, you need everyone involved to calm down and re-focus. Do not get involved in debate or let emotions take control. Learn how to get the facts behind the issue, not conjecture and emotions, better still learn how to avoid conflict as often as possible.

What you will learn from this seminar:

• Delivering negative information
• Communication
• Conflict resolution
• Customer service strategies

Who should attend:

• Property Managers – All Levels

Topics:

• Common types of complaints
• Understanding the root cause of complaints
• Correct handling of complaints
• Avoiding disputes
• Dealing with problem Landlord Clients and Tenants

Date:

Tuesday,  28 September 2010, Camperdown, NSW

Registration:

For more information please contact Heidi Cornwall (02) 8507 2423 or heidi@bwt.com.au or refer to www.bwt.com.au