Reception

Presented by Amy Sanderson 

You only get one chance to make a first impression….so you’d better make it BRILLIANT!

We often recruit the youngest, cheapest and least experienced person to manage our front desk and then wonder why our clients are often left waiting…and waiting. We recognize that the role of a receptionist, often referred to as a “Front Desk Manager” or “Director of First Impressions” is one of the most important roles in the company.

What you will learn from this seminar:

• The “Meet and Greet”
• Managing incoming enquiry, including multiples callers
• What to say on the phone
• Handling disgruntled people
• Front office organisational techniques

Who should attend:

• Reception Staff
• Administration Staff
• Property Officers

Topics:

• Meeting and Greeting Clients
• Basic Property Management Queries     
• Dealing with Difficult People
• Managing your work space and time

Date:

Tuesday, 9 November 2010, Camperdown

Registration:

For more information please contact Heidi Cornwall (02) 8507 2423 or heidi@bwt.com.au