WOW your Landlord Clients and Tenants

Presented by Amy Sanderson 

The real estate market is changing, and we need to move ahead of the curve to ensure our business survives. Not only do we need to win business we need to focus on retaining it.

If you believe your Landlords and Tenants are a pain in the butt, guess what — you’re right; what you say, what you do, and what you think are the same thing.”

Bad customer service is everywhere these days – unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge landlords and tenants. It’s no longer an exception; poor service has become the norm…

This is the ideal seminar if you want to take your knowledge and skills way beyond the basics to improve your career satisfaction and create a competitive edge over your competitors.
Manage and maintain prospective landlord clients and key contacts and learn and how to increase revenue from your existing client base.

What you will learn from this seminar:

• How to not only keep the clients you’ve got, but to have them singing your praises everywhere
  they go
• Meeting and exceeding expectations
• Achieving excellence in customer service
• Adding value to your client
• Creating & maintaining client loyalty

Who should attend:

• Agency Principals or senior staff members
• Business Development Managers
• Property Managers – All levels

Topics:

• Out service your competition
• Adding value in all aspects of property management
• Adjust your attitude to EXCELLENCE
• Building rapport

Date:

Friday, 25 June 2010, North Sydney, NSW

Thursday, 25 November 2010, Camperdown, NSW

Registration:

For more information please contact Heidi Cornwall (02) 8507 2423 or heidi@bwt.com.au