Maintaining Client Loyalty in an Unforgiving World

The real estate market is changing, and we need to move ahead of the curve to ensure our business survives. Not only do we need to win business we need to focus on retaining it.

Unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge landlords and tenants, it’s no longer an exception; poor service has become the norm…Make your office an exception to this rule!

This is the ideal seminar if you want to take your knowledge and skills way beyond the basics to improve your career satisfaction and create a competitive edge over your competitors and not only win the business, but retain it!

Manage and maintain prospective landlord clients and key contacts and learn and how to increase revenue from your existing client base.

Topics

In 4 fast paced, fun hours, Heidi will cover the following key areas of property management:

• The latest customer service programmes that are not only winning new business from the competition but also creating long term, highly loyal clients
• How self service is now good service using the latest technology
• How to not only keep the clients you have, but to have them singing your praises everywhere they go.

Date                           Location

7 September         Nowra

8 September         Goulburn

9 September         Wagga Wagga

10 September       Bathurst

21 September       Port Macquarie

22 September       Tamworth

23 September       Dubbo

24 September       Maitland

12 October           Coffs Harbour

14 October           Wollongong

16 November        Charlestown

18 November        Penrith

23 November        Ballina

21 December        North Sydney

For further enquiries contact: Heidi Cornwall 0n 02 8507 2435 or heidi@bwt.com.au